Lutheran Family Services Rocky Mountains
  • 19-Sep-2022 to 03-Oct-2022 (MST)
  • Denver, CO, USA
  • 19.24-19.24
  • Hourly
  • Part Time


The Case Aide provides support services that assist refugees', asylees and victims of trafficking (VOT) in adjusting to life in the United States. The Case Aide helps clients meet immediate needs upon arrival and works with the team in preparing and implementing client resettlement plans in accordance with timelines and requirements of federal, state and other funding sources.


  • Serves as an advocate and resource for clients and provides equal treatment to all client groups in accordance with the agency's commitment to the dignity of all persons.
  • Supports the team and coordinates with department staff in providing comprehensive services to clients.
  • Works directly with the team in completing program reporting and case file documentation requirements.
  • Assists with preparation for arrival of refugees to assure that basic household furnishings and food are available upon client arrival.
  • When needed, greets clients at airport and transports to residences.
  • Assists clients in applying for eligible public benefits, enrollment of children in school, obtaining Social Security cards, and other services needed.
  • Drives and arranges for transportation for clients to appointments when appropriate. Obtains the services of an interpreter whenever necessary to ensure culturally and linguistically appropriate delivery of services.
  • Operates as a backup with donations if needed.
  • Conducts individual and group educational sessions on important life skills such as riding the bus.
  • Provides data required for various reports, submits all required reports in a timely and accurate fashion.
  • Abides by high quality of standards of case management and adheres to service delivery expectations of Lutheran Family Services Rocky Mountains (LFSRM) and local state departments.
  • Complies with all federal, state and LFSRM contracts.
  • Demonstrates an organized and pro-active approach to services to clients, program reporting and communication to all agency staff.
  • Participates in community outreach activities that advances the work and message of the Refugee and Asylee program.
  • Performs other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Cross cultural sensitivity and knowledge with the ability and desire to work with people of other cultures, some of whom will be limited English speakers.
  • Ability to perform general mathematical functions and to explain to clients for whom English is not the primary language.
  • Functional fluency in one or more foreign languages commonly used by LFSRM clients preferred.
  • Excellent written and oral communication skills.
  • Detail oriented, organized, pro-active attitude, and able to work in a multi-tasked environment.
  • Skills in problem solving, negotiations, decision making and mediating conflict.
  • Maintains punctuality for work, appointments and report dates.
  • Ability to self-start but also works well in a team setting. Can collaborate effectively with others.
  • Physically able to handle moving household items such as furniture, some items maybe heavy. .
  • Good driving record.
  • Computer skills in Word, Excel, and the use of email and other applications.
  • Possesses a valid driver's license; has a reliable and consistently available vehicle; and is able to regularly travel throughout the agency's service area by way of interstate highways, and primary and secondary roads. Must carry automobile liability insurance at the level of $100,000/300,000/100,000.
  • Demonstrates commitment to the mission, values and vision of Lutheran Family Services Rocky Mountains.


High school diploma; or one to two years related experience and/or training; or equivalent combination of education and experience preferred.


Lutheran Family Services Rocky Mountains (LFSRM) is committed to protecting the health and well-being of our employees, their families, and members of our community against the coronavirus (COVID-19). New hires must present proof of complete COVID-19 vaccination (if vaccines are available and the employee is eligible at the time of hire) or a completed Reasonable Accommodation Request Form approved by Human Resources.

Lutheran Family Services Rocky Mountains
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