Lutheran Family Services Rocky Mountains
  • 19-Jan-2023 to 05-Feb-2023 (MST)
  • Colorado Springs, CO, USA
  • 21.50-21.50 per hour
  • Hourly
  • Full Time

Benefit Eligible - please see Summary of Benefits on Employment home page for a complete list

The Case Coach works directly with families and members of the LFSRM team to help clients achieve stability and independence by accessing resources and learning how to navigate their new community. Helps clients meet immediate basic needs throughout entire service period. Works in collaboration with client and other LFSRM team members to implement steps to achieve the client's short- and long-term goals.


  • Serves as an advocate and resource for clients and provides equal treatment to all client groups in accordance with the agency's commitment to the dignity of all persons.
  • Prepares for arrival of refugees, including assuring that housing is available and coordinating with pre-arrival team. Greets cases at airport and transports to housing.
  • Works in collaboration with other LFSRM team members to assist clients in applying for public benefits, enrollment of children in school, obtaining identity documents, and other services and referrals, as needed.
  • Conduct individual and group educational sessions on important life skills such as riding the bus and managing family finances and household budget.
  • Works closely with other LFSRM team members to coordinate logistics for various types of appointments, including benefit interviews or health appointments. Arranges for transportation for clients to appointments when appropriate. Obtains the services of an interpreter whenever necessary to ensure culturally and linguistically appropriate delivery of services.
  • Maintains ongoing communication with clients to provide support as needed and assess client progress throughout the period of service. Provides resources and referrals to community partners.
  • Maintains case notes of all contacts with the client and documents all client services in a timely and accurate manner. Maintains high quality case file documentation.
  • Provides data required for various reports, and submits all required reports in a timely and accurate manner.
  • Serve as a liaison with community partners regarding refugee resettlement program questions and assist both the community and the clients to understand each other's cultures.
  • Coordinates services with other key staff to assure comprehensive services for the refugee. Attends and participates in staff meetings and the local refugee-serving networks.
  • Participates in community outreach activities that advances the work and message of the Refugee and Asylee Programs.
  • Abides by high quality of standards and adheres to service delivery expectations of Lutheran Family Services, Lutheran Immigration and Refugee Services, State of Colorado, State of New Mexico, Office of Refugee Resettlement and Department of State.
  • Complies with all federal, state, county, local and LFSRM contracts.
  • Demonstrates an organized and pro-active approach to services to clients, program reporting and communication to all agency staff.
  • Performs other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Cross cultural sensitivity and knowledge with the ability and desire to work with people of other cultures, some of whom will be limited English speakers.
  • Ability to perform general mathematical functions and to explain to clients for whom English is not the primary language.
  • Functional fluency in one or more foreign languages preferred.
  • Written communication skills, ability to write reports and to make presentations.
  • Detail oriented, extensive documentation skills, organized and able to work in a multi-tasked environment.
  • Skills in problem solving, negotiations, decision making and mediating conflict.
  • Maintains punctuality for work, appointments and report dates.
  • Ability to self-start but also works well in a team setting. Can collaborate effectively with others.
  • Computer skills in Microsoft applications, including Word, Excel, and Outlook.
  • Must have and maintain a valid driver's license and provide proof of auto liability insurance at the level of 100,000/300,000/100,000.
  • Demonstrates commitment to the mission, values and vision of Lutheran Family Services Rocky Mountains.


Associate's degree or two years of college; or two years related experience and/or training; or equivalent combination of education and experience.


Lutheran Family Services Rocky Mountains (LFSRM) is committed to protecting the health and well-being of our employees, their families, and members of our community against the coronavirus (COVID-19). New hires must present proof of complete COVID-19 vaccination (if vaccines are available and the employee is eligible at the time of hire) or a completed Reasonable Accommodation Request Form approved by Human Resources.

Lutheran Family Services Rocky Mountains
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